The plain-English agreement between you and Vela. Covers billing, acceptable use, content ownership, liability, and the governing law that applies if anything goes wrong.
Last updated: 1 July 2026
By creating a Vela account, or by using the service in any way, you agree to these Terms of Service and our Privacy Policy. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.
Vela is a software-as-a-service platform that helps marketers generate, schedule, and analyse content across social and search channels. We may add, change, or remove features at any time. Where a change materially reduces functionality that you pay for, we will give you at least 30 days' notice.
You must provide accurate account information and keep your sign-in credentials secure. You are responsible for activity on your account, including activity by team members you invite.
Tell us promptly at security@vela-demo.io if you believe your account has been compromised.
Trial. The Starter plan begins with a 7-day free trial. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription will renew and your nominated payment method will be charged.
Renewal. Subscriptions renew automatically at the end of each monthly billing cycle at the then-current price for your plan.
Cancellation. You can downgrade or cancel at any time from account settings. Cancellation takes effect at the end of your current billing cycle — you keep access until then.
Refunds. We do not provide refunds for partial months. If a billing error occurs, contact us and we will correct it promptly.
Price changes.We will give at least 30 days' notice of any price change. Continued use after the change is your acceptance of the new price; you may cancel before it takes effect.
You agree to use Vela only for lawful purposes and in compliance with the terms of any connected platform (Meta, Google, Canva, etc.). Specifically, you agree not to use Vela to:
We may suspend access at any time if we reasonably believe you are in breach. We will give you notice and an opportunity to remedy where appropriate.
Yours. You retain all rights to content you upload to Vela and to content generated for your workspace.
License to Vela. You grant Vela a limited licence to host, store, and process that content for the sole purpose of delivering the service to you. This licence ends when you delete the content or close your account.
Ours. The Vela product itself — its design, features, code, and brand marks — is owned by Vela Marketing Pty Ltd and is protected by Australian and international intellectual property law. Nothing in these terms transfers ownership of Vela to you.
Vela publishes to Meta (Facebook, Instagram) and Google Ads on your behalf using OAuth tokens you authorise. You are bound by those platforms' terms when content goes live. We are not responsible for actions those platforms take on your account, including suspension or content removal independent of Vela.
If a connected platform revokes our access, we will tell you and work with you on a migration plan where possible.
Vela's AI assistance produces draft output for your review and edit. You are responsible for the final content you publish, including ensuring it complies with the Australian Consumer Law, advertising standards, and the rules of each platform.
AI output may occasionally be inaccurate or inappropriate. We do not guarantee fitness for any particular purpose. Please review before publishing.
To the maximum extent permitted by Australian Consumer Law, the service is provided “as is” and “as available.” We do not warrant that the service will be uninterrupted, error-free, or fit for any particular purpose.
Nothing in these terms excludes, restricts, or modifies any guarantee, condition, or warranty that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
To the maximum extent permitted by law, our total liability to you for any claim arising from or relating to the service is limited to the amount you paid us for the service in the 12 months before the claim. We are not liable for indirect, consequential, or punitive damages.
This clause survives termination of these terms.
You can cancel your account at any time from settings. We can suspend or terminate your access if you materially breach these terms and do not remedy the breach within 14 days of our written notice.
On termination, your workspace data is scheduled for deletion per our retention policy (see the Privacy page). Sections that by their nature should survive termination will survive.
These terms are governed by the laws of Victoria, Australia. You and Vela submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising from these terms, except where Australian Consumer Law provides otherwise.
If we make a material change to these terms, we will email active customers at least 14 days before the change takes effect and show an in-product notice.
Continued use of the service after the effective date is your acceptance of the new terms.
Questions about these terms? Email legal@vela-demo.io and we'll get back within five business days.